Coronavirus (COVID-19) 

Infection Prevention & Control Policy

All of us have been affected by the coronavirus (COVID-19) pandemic.

I have missed being able to offer you the treatments that I know you enjoy, however as per the Government announcement on the 9th July, I am thrilled that I am now able to reopen. Please note, there are a few changes in place to ensure both your safety and mine. Please see below for further details. 

My priority is to keep you as safe as possible and I have implemented a number of changes which I would like to make you aware of. During the time I have been closed, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that I operate that you will notice when you next visit.

Booking Appointments

If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund / voucher if payment has been made beforehand.

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and please do not attend for your treatment.

Visiting

For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. However I will be leaving sufficient time between treatment times and I have increased the frequency of cleaning in the treatment room including making sure that common surfaces, toilets, door handles etc, are wiped clean using disinfectant products between each client.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.

Wherever possible I will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

You will have access to soap and hot water to wash your hands with as soon as you enter  and I will also have hand sanitiser available for you to use when you come into the treatment room. I will be taking temperature with a non-contact infrared digital forehead thermometer on arrival. Please understand that if this does display that you have a high temperature, I will unfortunately have to ask you to leave the premises. 

I will understand and not be offended if you wish to wear a face mask or wear disposable gloves when you visit and during your treatment if this is appropriate.

Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include face masks where appropriate.

I can confirm that the laundering of towels and uniforms is a priority I can assure you that all laundry is washed at 60 degrees C.

All disposable items are bagged and safely removed from the treatment area between each client.

My treatments

I have carried out a risk assessment on all treatments and I am confident that I can continue to provide these safely. Hopi Ear Candling and Facial treatments are not currently available. 

During your treatment

I understand the importance of hand hygiene and we will ensure that I wash my hands in according with NHS recommendations before the start of your treatment.

I will make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let me know and I will do what I can to put you at ease.

After the treatment

In order to avoid handling of cash, I would prefer if you could pay for your treatment by card or in advance using bank transfers.

All of these procedures have been implemented for your safety and mine. I will continue to take advice from the Government and the NHS regarding safe practice and will amend them, as necessary.

Thank you for your understanding.

Lee Fletcher

Indulge Massage Therapy

13th July 2020